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Does anyone know if any of this is true? This is powerful stuff.

Torchmark's bad faith insurance practices

According to the AAJ report, Torchmark and its subsidiaries, Globe Life and Accident Insurance Company, United American Insurance Company and Liberty National Insurance, have been accused of bad faith insurance practices, such as:

Discriminating against minorities. Torchmark has been accused of discriminating against minorities by using race-based underwriting practices and refusing to provide insurance to non-English speaking persons. Liberty National paid $6 million in a lawsuit where the insurer charged black customers a third more than white customers for burial policies.

Lying to policyholders. Both Globe Life and United American have been accused of lying to elderly policyholders by telling them that their insurance would be discontinued once they reached the age of 65 – even though the policies were guaranteed for life. In 2003, United American settled charges in Minnesota of pressuring elderly clients into buying more expensive insurance that provided fewer benefits than they already had.

Engaging in fraudulent activity. United American agents were accused of sending out mass mailings to the elderly concerning Medicare supplement insurance. However, they merely used the mailing as an opportunity to sell other products. Ironically, the scam was reported to authorities by one of the company's own employees.

FreeAdvice.com survey: 50% or more of Torchmark's customers very unsatisfied

According to customer satisfaction ratings on FreeAdvice.com, 50% or more of Torchmark's customers are very unsatisfied with the insurer and its subsidiaries. Here's how survey respondents rated the insurers:

Globe Life and Accident Insurance Company

Extremely Satisfied: 0%

Very Satisfied: 25%

Somewhat Satisfied: 25%

Unsatisfied: 0%

Very Unsatisfied: 50%

United American Insurance Company

Extremely Satisfied: 29%

Very Satisfied: 2%

Somewhat Satisfied: 0%

Unsatisfied: 7%

Very Unsatisfied: 61%

Notes: Since Torchmark is a holding company for subsidiary companies, survey information is not available for Torchmark individually. Survey information was not available for Liberty National Insurance.

Customers posted the following comments about Torchmark and its subsidiaries on the website:

Terrible customer service, nobody knows what is going on. Nobody returns emails at all, and only on person who said they would return my call ever did. I am going on over a month now getting a refund on a premium that was not supposed to be debited in the first place. I cancelled my policies and would not recommend them at all. – referring to Globe Life and Accident Insurance Company.

They misled us about the coverage and were overall very unhelpful. The amount that was covered was actually surprisingly limited. I would not recommend them to anybody. Regardless of their decent price... pay more to get better coverage. – referring to United American Insurance Company.

Notes: Since Torchmark is a holding company for subsidiary companies, customer comments are not available for Torchmark individually. Customer comments were not available for Liberty National Insurance.

If Torchmark or one of its subsidiaries has acted in bad faith regarding your valid insurance claim, contact an attorney whose practice focuses in this area of the law. Consultations are free, without obligation and strictly confidential. To contact an experienced insurance attorney, please click here. We may be able to help.

FreeAdvice.com survey: 50% or more of Torchmark's customers very unsatisfied

According to customer satisfaction ratings on FreeAdvice.com, 50% or more of Torchmark's customers are very unsatisfied with the insurer and its subsidiaries. Here's how survey respondents rated the insurers:

Globe Life and Accident Insurance Company

Extremely Satisfied: 0%

Very Satisfied: 25%

Somewhat Satisfied: 25%

Unsatisfied: 0%

Very Unsatisfied: 50%

United American Insurance Company

Extremely Satisfied: 29%

Very Satisfied: 2%

Somewhat Satisfied: 0%

Unsatisfied: 7%

Very Unsatisfied: 61%

These ten companies were named the worst insurers in America for denying claims, raising premiums, refusing insurance to those who need it most and many other reasons:

1. Allstate

2. Unum

3. AIG

4. State Farm

5. Conseco

6. WellPoint

7. Farmers

8. United Health

9. Torchmark

10.Liberty Mutual

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Anonymous
#444948

globe life is extremely slow, poor customer service too.and i havent even taken the life ins.

out yet! BAD SERVICE RIGHT OFF THE BAT IS TELLING ME/US TO GO ELSEWHERE--AND WE HAVE!TO A MUCH MORE REPUTABLE COMPANY GETTING THE ACTUAL RATES THEY QUOTED ME AND NOT HIGHER!!

SNOOZE YOU LOSE GLOBE!!:roll

Anonymous
#444947

globe life is extremely slow, poor customer service too.and i havent even taken the life ins.

out yet!

BAD SERVICE RIGHT OFF THE BAT IS TELLING ME/US TO GO ELSEWHERE--AND WE HAVE!TO A MUCH MORE REPUTABLE COMPANY GETTING THE ACTUAL RATES THEY QUOTED ME AND NOT HIGHER!!SNOOZE YOU LOSE GLOBE!!

Anonymous
#372372

I interviewed with AIL and needless to say the whole interview process was bazzaro world to say the least....I did make it through the first rounds and was asked back for a second interview....After doing a little research needless to say I didn't go...Sounds like we missed a speeding bullet...And for all those denied a job "Rejection is Gods Protection".

Anonymous
#357275

The above article does not mention American Income Life at all. It mentions 3 companies that are subsidiaries of Torchmark, like AIL, but the information and accusations do not apply to AIL. I also wanted to do research about the company and plan on making my own informed decision, but this article is completely unrelated.

Anonymous
#348858

I've been reading all I can about AIL/Furer-Whittinghill...I went through their bizarre hiring ritual and so did my friend. I backed out before they soaked me for their $340 for their online course...my friend wasn't so cautious and is regretting it.

It's neat how all over the web they have somebody going around and posting fake accolades or attacking their critics. With all the watchdog agencies so understaffed, these ***-artists are operation almost completely out in the open.

Anonymous
#322334

Just wanted to back up AIL Office. We also have an A+ rating with the better business bureau, as well as with yahoofinance.com

I am constantly serving new clients and following up with existing policy owners to better their experience and knowledge of Life Insurance.

Anonymous
#313188

Hey just wondering where did this article come from? Because I am an office manager at an AIL location and we recieved again from AM Best just last month the A+ Superior rating for processing claims and getting people money as soon as possible, in addition I have spoken to and walked a lot of people through filing claims with pretty much no problem. And as far as raising rates, we specialize in whole life which never goes up, I can look at any policy holder and we have some who have had it for more then 40 years and it's never gone up?

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